Refund policy

At UltraPulls, customer satisfaction is important to us. We aim to provide a fair and transparent return process for all eligible purchases.

1. 30-Day Return Policy

We accept eligible returns requested within 30 days of the delivery date.

To qualify for a standard return:

  • The item must be unused and in its original condition.

  • Original packaging, seals, and protective materials must remain intact.

  • The customer must provide proof of purchase or an order number.

  • The return must be authorized by our customer support team.

2. Pokémon Cards and Sealed Collectibles

Due to the collectible nature of trading cards, special return conditions apply.

  • Sealed booster packs, booster boxes, elite trainer boxes, and similar products must remain unopened and factory-sealed.

  • Opened trading card packs and products with broken factory seals are generally not eligible for change-of-mind returns.

  • Individual cards must be returned in their original condition and protective packaging.

  • Products damaged after delivery through improper handling may not qualify for a standard return.

These conditions do not limit any rights customers may have regarding defective, damaged, or incorrectly supplied goods.

3. How to Request a Return

To initiate a return, contact:

Email: support@ultrapulls.shop

Please include your order number, the item you wish to return, and the reason for your request.

Our support team will review your request and provide return instructions, including the appropriate return address.

Please do not send products back without first receiving return instructions.

4. Return Shipping Costs

For standard change-of-mind returns, customers are responsible for return shipping costs unless otherwise stated.

If an item arrives defective, damaged, or incorrect because of an error on our part, UltraPulls will cover reasonable return shipping costs or provide an appropriate alternative resolution.

5. Damaged, Defective, or Incorrect Products

Please inspect your order upon delivery.

If you receive an incorrect, damaged, or defective product, contact us promptly at support@ultrapulls.shop.

Include photographs of the product, its packaging, and your order number.

We will review the issue and offer an appropriate replacement, refund, or other remedy.

6. Refund Processing

Once your return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds are processed within 10 days to the original payment method.

Your bank or payment provider may require additional time to display the funds in your account.

7. Exchanges

If you would like to exchange an eligible product, please contact our customer support team.

Exchanges depend on product availability. Limited-edition or collectible items may not always be available for replacement.

8. Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

We will attempt to accommodate cancellation requests before dispatch. Once an order has shipped, it may need to follow the standard return process.

9. Non-Returnable Products

Except where required by applicable law, the following products are generally excluded from change-of-mind returns:

  • Opened trading card booster packs.

  • Products with broken factory seals.

  • Used or altered collectibles.

  • Digital products or redeemed digital codes.

  • Personalized products where clearly identified as non-returnable.

10. Contact Information

UltraPulls

Email: support@ultrapulls.shop

Phone: +1 626-675-9904

Address: 760 Highland Pl, San Dimas, CA 91773, USA

Support Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT)