Refund policy
At UltraPulls, we want you to be satisfied with your purchase. If you need to return an eligible item, please review the policy below.
30-Day Returns
We accept eligible returns within 30 days of delivery.
To be eligible for a return, the product must generally be:
- Unused and in its original condition
- In its original packaging, where applicable
- Returned with any included accessories or components
- Accompanied by proof of purchase
Because many of our products are collectibles, trading cards, and sealed products, certain items may have specific return conditions. Please contact us before sending a collectible back.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.
Please include your order number and clear photographs of the product and packaging so we can review the issue.
Refunds
Once your return has been received and inspected, we will notify you whether the return has been approved.
Approved refunds are generally processed within 10 business days.
The refund will normally be issued to the original payment method.
Please note that the time required for the refund to appear in your account may vary depending on your payment provider or financial institution.
Non-Returnable Items
Certain products may not be eligible for return, including items that have been opened, used, altered, or damaged after delivery.
If you are unsure whether your item is eligible for return, please contact us before sending it back.
How to Request a Return
To request a return, contact:
Email: support@ultrapulls.shop
Please provide your order number and explain the reason for your return.
Do not send products back before receiving return instructions from our support team.
