Shipping policy

At UltraPulls, we are committed to providing reliable shipping and clear delivery information for customers throughout the United States.

1. Shipping Coverage

We currently ship to eligible addresses within the United States.

2. Order Processing

Orders are typically processed within 1–2 business days after payment confirmation.

Business days exclude weekends and recognized public holidays.

During busy periods, product launches, or promotional events, processing may take longer. Customers will be informed if a significant delay affects their order.

3. Shipping and Delivery Times

Our standard estimated shipping transit time is 3–5 business days after dispatch.

Estimated delivery timeline:

  • Order processing: 1–2 business days.

  • Shipping transit: 3–5 business days.

  • Total estimated delivery: 4–7 business days.

Delivery estimates are not guaranteed and may vary because of carrier operations, weather conditions, destination, or other circumstances beyond our control.

4. Shipping Costs

Free standard shipping is available for eligible orders within the United States.

Any applicable shipping charges will be clearly displayed at checkout before payment.

5. Order Tracking

Once your order has been dispatched, we will send a shipping confirmation email containing tracking information when available.

Tracking updates may take 24–48 hours to appear after the carrier receives the shipment.

6. Preorders and Special Releases

Products marked as preorders will ship according to their stated release or availability dates.

Preorder shipping estimates may differ from our standard delivery timeline. If an order contains both preorder and in-stock products, the applicable shipping arrangements will be communicated to the customer.

7. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping details.

If you notice an error, contact support@ultrapulls.shop as soon as possible.

We will attempt to correct the address before dispatch, but changes cannot be guaranteed once the shipment has entered the carrier network.

8. Delayed, Lost, or Damaged Shipments

If your package is significantly delayed, lost, or arrives damaged, please contact our support team.

For damaged deliveries, provide your order number, photographs of the packaging, and photographs of the affected products.

We will investigate and arrange an appropriate resolution in accordance with our policies and applicable consumer protection laws.

9. Contact Information

UltraPulls

Email: support@ultrapulls.shop

Phone: +1 626-675-9904

Address: 760 Highland Pl, San Dimas, CA 91773, USA

Support Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT)