Shipping policy

At UltraPulls, we work to process and ship orders as efficiently and carefully as possible.

Order Processing

Orders are generally processed within 1–2 business days after payment has been successfully received.

Orders placed on weekends or holidays may begin processing on the next business day.

Shipping & Transit

After your order has been processed, shipping generally takes approximately 3–5 business days within the United States.

Please note that shipping times are estimates and may vary due to carrier delays, weather, holidays, or circumstances outside our control.

Tracking Information

When tracking information is available, it will be provided to you by email after your order has been shipped.

Please allow some time for the carrier's tracking system to update after the tracking number has been issued.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. If you notice an error in your shipping address, please contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has entered processing or been shipped.

Delivery Issues

If your package appears to be delayed, lost, or delivered but cannot be located, please contact us so we can help review the situation.

For damaged packages, please contact us promptly and provide photographs of the package and the products received when possible.

Contact

If you have questions about your shipment, contact us at support@ultrapulls.shop.