Terms of service

Last Updated: October 14, 2026

Welcome to UltraPulls.

These Terms of Service govern your access to and use of https://ultrapulls.shop, including purchases made through our online store.

By accessing our website or placing an order, you agree to these Terms, subject to applicable consumer protection laws.

1. Website Use

You agree to use our website lawfully and not to interfere with its operation, security, or functionality.

Customers must be legally capable of entering into a purchase agreement or have the permission of a parent or legal guardian where required.

2. Products and Availability

UltraPulls offers Pokémon trading cards, toys, and collectible products.

We make reasonable efforts to provide accurate product descriptions, photographs, availability information, and pricing.

Product packaging, colors, or minor details may vary from photographs where indicated.

All products are subject to availability.

3. Authenticity

We are committed to offering genuine collectible products.

Unless explicitly stated otherwise, Pokémon trading card products offered by UltraPulls are represented as authentic.

UltraPulls is an independent retailer and is not affiliated with, endorsed by, or officially sponsored by The Pokémon Company, Nintendo, or Game Freak.

All relevant trademarks remain the property of their respective owners.

4. Pricing and Payments

All prices are displayed in United States Dollars (USD) unless otherwise indicated.

Applicable taxes and shipping charges, if any, will be displayed during checkout.

Payments are processed through the payment methods available at checkout.

We reserve the right to correct pricing errors, subject to applicable law.

5. Orders and Confirmation

After placing an order, customers will receive an order confirmation at the email address provided.

An order confirmation acknowledges receipt of the order and does not guarantee product availability.

If we cannot fulfill an order, we will contact the customer and arrange an appropriate refund or alternative resolution.

6. Shipping and Delivery

Orders are generally processed within 1–2 business days.

Estimated shipping transit time is 3–5 business days after dispatch.

Delivery times may vary due to carrier delays, holidays, or other circumstances.

For more information, please review our Shipping Policy.

7. Preorders

Preorder items may have different fulfillment dates from in-stock merchandise.

Release dates and expected shipping dates may change because of supplier availability or distribution schedules.

Any special preorder conditions will be stated on the relevant product page.

8. Returns and Refunds

Eligible products may be returned within 30 days of delivery, subject to our Return and Refund Policy.

Approved refunds are processed within 10 days.

Sealed trading card products may be subject to additional return conditions.

9. Intellectual Property

Website content, including original text, graphics, layouts, and branding owned by UltraPulls, is protected by applicable intellectual property laws.

Third-party trademarks and product imagery remain the property of their respective owners.

10. Prohibited Activities

Customers must not:

  • Use our website for fraudulent or unlawful purposes.

  • Attempt unauthorized access to our systems.

  • Distribute malicious software.

  • Misrepresent payment or shipping information.

  • Interfere with other customers' use of the website.

11. Limitation of Liability

To the extent permitted by applicable law, UltraPulls is not responsible for indirect or consequential losses arising from the use of our website or products.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, or reduces customers' mandatory statutory rights.

12. Changes to These Terms

We may update these Terms periodically.

Changes will be published on our website and will apply prospectively, subject to applicable law.

13. Governing Law

These Terms are governed by the applicable laws of the United States and, where relevant, the State of California, without limiting mandatory consumer protections.

14. Contact Information

UltraPulls

Website: https://ultrapulls.shop

Email: support@ultrapulls.shop

Phone: +1 626-675-9904

Address: 760 Highland Pl, San Dimas, CA 91773, USA